Privacy Policy & Terms

Privacy Policy & Terms
Orfi Active is a sports management and discovery application which makes it easy to create, manage, find and share sporting events, improve the quality of games and classes and sort event finances.  Your privacy is of the utmost importance to Orfi Active. This privacy statement provides information about the personal information that Orfi Active collects, and the ways in which Orfi Active uses that personal information.  If you have any questions about the privacy policy at Orfi, please write to with details of your question.  Orfi uses Banked for monetary transactions through Pay by Bank services. For details about the security of your payments, privacy and terms please visit

The headings contained in this Privacy Policy & Terms are for convenience only and do not affect their interpretation.“Orfi Active” is Orfi Sports Group Limited, trading as Orfi Active, registered in England & Wales (company number 10279152) whose registered office is at Courtleigh House, 74-75 Lemon Street, Truro, Cornwall, TR1 2PN.“Orfi Active” is the app / digital platform for iOS and Android mobile operating systems produced by Orfi Sports Group Limited.“” is the official website of the app / digital platform for mobile operating systems produced by Orfi Sports Group Limited and is published at

Personal Information Collection
Orfi Active may collect and use the following kinds of personal information:Information that you provide for the purpose of registering, including; information such as your name, e-mail address, your mobile phone number, your team name, the sport of the team, your town, and your general age profile.Information about teams you establishInformation about events notified over Orfi Active and/or this website.Information about your use of Orfi Active and/or this website.Information that you provide for the purpose of subscribing to any Orfi Active services andAny other information that you send to Orfi Active.

In order to provide you with our services we must process personal data and in doing so we act as a data controller.
We will only process data for the purposes of providing you with the services you have agreed to receive and will only use your personal data in accordance with our Privacy Policy.Your privacy and the security of the data that you share with us is extremely important to us. We therefore wish to be as transparent as possible with you about how we store and use your data, when and why we use it and how we comply with Data Protection laws when we do so – including the GDPR (General Data Protection Regulation) in force from 25 May 2018. We also want it you to be clear on the rights you have regarding the data we hold on you and how you may take any action you wish to do so about your data.We have set out our Privacy Notice in a layered and easy to understand way so that you can find the information you need as easily as possible.If you wish to raise any concerns about this privacy notice or any of the procedures set out in it please write to us at Grampian House, 144 Deansgate, Manchester M3 3EE. You also have the right to raise these with Information Commissioner’s Office if you believe that your data protection rights have not been adhered to.

Following the re-opening of leisure venues the Government have stated that the leisure venues must conduct, and maintain for 21 days withregards to data, the following:

- ask every customer or visitor (over the age of 16) to provide their name and contact details;
- keep a record of all staff working on their premises and shift times on a given day and their contact details;
- keep these records of customers, visitors and staff for 21 days and provide data to NHS Test and Trace if requested;  
- display an official NHS QR code poster so that customers and visitors can ‘check in’ using the NHS COVID-19 app as an alternative to providing their contact details; and
- adhere to General Data Protection Regulations (GDPR)

As a result of this, we will require the following data from yourselves as a user of our services which shall be temporarily stored for 21 days:

- full name;
- telephone number;
- email address, if a telephone number is not available;
- and home address, if a telephone number or email address is not available

We are obliged to share this data, together with the date and time of your activities arranged through ourselves, with the NHS Track&Trace program when necessary and upon their request. Whilst we are required to request and maintain this data, please note that this is a voluntary service and you may opt out if you do not wish your data to be shared to the Track&Trace service.  If you wish to opt out please email providing your name and confirmation of booking and we will ensure that your data will not be shared.

The Legal Bases for Processing Your Data
In order to process your data we are required by the GDPR to have a legal basis for doing so.There are a number of different legal bases for processing data and these will change as you progress through different stages of our service.The legal bases we rely upon to offer these services to you are as follows:
Legitimate interest: The Company will collect your personal data in order to provide our services to you. We process personal data in order to be able to provide, improve and tailor these services
Consent: When you sign up to our service you provide us with certain consents which you can manage at any time through our apps or by contacting

How we collect and use personal data
We can only gather the personal information that you supply to us when you register on our software applications.The information you provide us with includes:NameGenderAddress / LocationDate of BirthPhone NumberE-mail AddressWe may also gather other information that you provide us such as your personal preferences and interests that you may record in our software applications.  This information is gathered and processed so that we may tailor our service to you.Your information is stored securely on our database which is stored in Firebase, a solution provided by Google, and Algolia Search.If you make any payments for our subscriptions or other services then you may also provide us with your bank details. We send information to you regarding our services at any time, you may unsubscribe from our communications at any time through the link on the e-mail or by contacting

Your rights
Please be aware that you have the following data protection rights:The right to be informed about the personal data the Company processes on you;The right of access to the personal data the Company processes on you;The right to rectification of your personal data;The right to erasure of your personal data in certain circumstances;The right to restrict processing of your personal data;The right to data portability in certain circumstances;The right to object to the processing of your personal data that was based on a public or legitimate interest;The right not to be subjected to automated decision making and profiling; andThe right to withdraw consent at any time.Where you have consented to the Company processing your personal data and sensitive personal data you have the right to withdraw that consent at any time by contacting

Children under the age of 13 should not use any product or service of Orfi Active without the consent of their parents/guardians and must not attempt to register and/or submit any personal information to Orfi Active. Orfi Active does not knowingly collect personal information from any person who is under the age of 13. If it comes to our attention that we have collected personal data from a person under the age of 13, we will delete this information as quickly as possible. If you have reason to believe that this has occurred, please contact us via email to or by post to Courtleigh House, 74-75 Lemon Street, Truro, Cornwall TR1 2PN and we will delete any such information. We recommend that children between the ages of 13 and 17 should ask their parents or legal guardians for permission before registering or using any product or service of Orfi Active including Orfi Active app.We understand that many juvenile team organisers may wish to use Orfi Active to manage their teams. Team Managers/Organisers should ensure that team member contact details for juvenile teams are in line with the child protection guidelines laid down by the governing body for their sport in their national jurisdiction (in most cases that means that only parent/guardian contact details should be used for conveying information to juveniles).

Orfi Active will take reasonable technical and organisational steps to secure your personal information and to prevent the loss, misuse or alteration of your personal information.We take appropriate security measures to help safeguard your personal information from unauthorised access and disclosure. We use encryption in the storage of your passwords, and we use firewalls to help prevent unauthorised persons from gaining access to your personal information. However, no system can be guaranteed as 100% secure. Users are responsible for how they maintain and disclose their personal information and should never send personal information through insecure communications. Users should never disclose their user name, login or password details to third parties.

Like many websites uses cookies to improve user experience.

EU Cookie Directive – Web Legislation Notification
The EU cookie directive notice appears on to inform EU citizens that stores cookies on your computer. We operate an implied consent approach, whereby we inform users that we are using cookies and if they continue to use, they are giving their consent for us to store cookies on their machine. If they do not wish to have cookies stored on their machine, we ask that they no longer use as cookies are an important part of delivering a great browsing experience for our users.

What is a cookie?
A cookie is a small file of letters and numbers that are placed on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive.

How are cookies used by
We and our authorised third party partners may use cookies to deliver more relevant content to our members. Cookies perform important and useful functions, such as:  they make it possible to provide personalised pages for visitors;they help advertisers avoid repeatedly serving the same ads to the same visitor;they help website owners determine which sections of their sites are more appealing;

What is device identification?
Device Identification is a technology that identifies devices by collecting information from the browser on the device, such as the browser version, operating system, IP address, installed fonts, time zone etc. These pieces of information are used to uniquely identify a device. This process does not use any personal information. The device ID generated through the device identification process may be stored in a cookie.

What are the different types of cookies?
First-party cookies are those set by to improve your user experience. They enable us to log you in automatically if you have set your login status to ‘remember me’. They also enable us to provide you with personalised information and ensure that we only show you information that is relevant to members in your country.

Examples of first-party cookies on are:user_credentials, used to bypass login, if you have selected to do so_orfi_session, stores important information that enables us to provide a personalised browsing experience, ensuring you only see content relevant to your user account.Third-party cookies are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website this would be a third-party cookie.

Examples of third-party cookies on are:__qca – set by quantcast, this enables us to ensure we are serving relevant ads to members.__gads – set by Google, also ensures that the correct ads are shown to members.__utma, __utmb, __utmc, __utmz set by Google Analytics, uses Google Analytics to learn important information about where our site traffic comes from. This includes information like a site visitor’s location, the type of browser being used, the type of device someone is using to access, whether or not someone is a new visitor.PLEASE NOTE: None of our third party cookies disclose any personal information about a user. The statistics are collected anonymously.

How to delete and block our cookies?
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site. Turning off or deleting cookies will not prevent device identification and related data collection from occurring, but it will prevent you from being able to login automatically and also ensure a personalised browsing experience.

Can I withdraw my consent?
If you do not wish to have cookies stored on your machine, you will need to delete your cookies using your internet browser settings.

Information that collects may be stored and processed in and transferred between any of the countries in which operates to enable the use of the information in accordance with this privacy policy. operates under the jurisdiction of the Information Commissioner’s Office. The Data Protection laws of England & Wales may be different to the laws of users outside of the jurisdiction of England & Wales.You agree to such cross-border transfers of personal information and the data protection laws of the country in which the data may be stored.

These Terms are governed by the law of England & Wales and are subject to the jurisdiction of the courts of England & Wales. Orfi Active is a digital platform for iOS and Android mobile operating systems and Orfi Active cannot accept any responsibility for the events and / or the participants in these events or anything arising from or in connection with the events and / or the participants whatsoever. Users of Orfi Active use the digital platform entirely at their own risk and Orfi Active does not accept any liability arising from or in connection with the use of Orfi Active app. This disclaimer shall cover any and all liability except for that liability which cannot be disclaimed from under the law of England & Wales.

UPDATING THIS STATEMENT may update this privacy policy and our terms by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.

If you have any questions about this privacy policy and/or treatment of your personal information by Orfi Active, please write to:
By email – hello@orfiactive.comBy post – Grampian House, 144 Deansgate, Manchester M3 3EE

Terms and Conditions
The purpose of this website is to provide information on Orfi Sports Group Limited, trading as Orfi Active.

Orfi Sports Group Limited, trading as Orfi Active.A Company Limited by Guarantee, Registered in England, Registration Number 10279152.Registered Office: Courtleigh House, 74-75 Lemon Street, Truro, Cornwall, TR1 2PNBy accessing Orfi Active’s website you agree to be bound by the Terms & Conditions below:

1.1. The Orfi Active website (this website) is owned and operated by Orfi Sports Group Limited, Courtleigh House, 74-75 Lemon Street, Truro, Cornwall, TR1 2PN. 1.2. The information on this website is provided by Orfi Active.

Access to the Orfi Active website
2.1. Orfi Active will endeavour to provide uninterrupted access to this website, however, this website may be suspended, restricted or terminated at any time.

3.1. Orfi Active reserve the right to amend, change or remove content, without notice, of any information on this website at any given time.
3.2. Orfi Active does not assume any responsibility for any information displayed on websites which are linked to this website.
3.3. You agree that OrfiActive may access, preserve and disclose your account information and content if required to do so by law or in a good faith belief that such access,preservation or disclosure is reasonably necessary, such as to:      
i.        comply with legal process;      
ii.        enforce these Terms and Conditions;     
iii.        respond to claims that any content violates the rights of third parties;    
iv.        respond to your requests for customer service; or     
v.        protect the rights, property or personal safety of Orfi Active or any other person.

Use of Content
4.1. All text, images, logos, animation, sounds, website design graphics, text selections, arrangements and software on the pages of this website are copyright Orfi Active.
4.2. None of the material contained on this website can be copied, reproduced, distributed without our written consent, except as stated in 4.3.
4.3. Visitors to this website may read, view, print and download the contents of an individual page for private and personal non-commercial off line viewing.
4.4. By submitting information Orfi Active via this website or app, you are granting Orfi Active a perpetual royalty free non-exclusive license to reproduce, modify, translate, make available and distribute the message in whole or in part and in any form.
4.5.You agree that all information that you submit upon creation of your account, including information submitted from any social media or other online accounts, s accurate and truthful and you have the right to post the content on the website or app and grant the license to Orfi Active above.
4.6. By using the website or app you agree not to:      
i.        use the website or app for any purpose that is illegal or prohibited by these Terms and Conditions.     
ii.        use the website or app for any harmful or nefarious purpose.    
iii.        spam, solicit money from or defraud any users.   
iv.        impersonate any person or entity or post any images of another person without his or her permission.    
v.        bully, stalk, intimidate, assault, harass, mistreat or defame any person.   
vi.        post any content that violates or infringes anyone’s rights, including rights of publicity, privacy, copyright, trademark or other intellectual property or contract right.  
vii.        post any content that is hate speech, threatening, sexually explicit or pornographic; incites violence; or contains nudity or graphic or gratuitous violence. 
viii.        post any content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual.   
ix.        solicit passwords for any purpose, or personal identifying information for commercial or unlawful purposes from other users or disseminate another person’s personal information without his or her permission.    
x.        use another user’s account, share an account with another user, or maintain more than one account.   
xi.        create another account if we have already terminated your account, unless you have our permission. encourage or promote any activity that violates     these Terms and Conditions.
4.7. Orfi Active may investigate and take any available legal action in response to illegal and/ or unauthorized uses of the website or app.
4.8. Orfi Active reserves the right to investigate and/ or terminate your account without a refund of any purchases if you have violated these Terms and Conditions, misused the website or app or behaved in a way that Orfi Active regards as inappropriate or unlawful, including actions or communications that occur on or off the website or app.

Your Interactions with Other Users
5.1. Orfi Active is not responsible for the conduct of any user on or off of the Service. You agree to use caution in all interactions with other users, particularly if you decide to communicate off the website or app or meet in person.
5.2.You agree that you will not provide your financial information (for example, your credit card or bank account information), or wire or otherwise send money, to other users.
5.3.You are solely responsible for your interactions with other users.  You understand and agree that Orfi Active does not conduct criminal background checks on its users or otherwise inquire into the background of its users.
5.4. Orfi Active makes no representations or warranties as to the conduct of users.5.5.You understand and agree that Orfi Active reserves the right to conduct any criminal background check or other screenings (including but not limited to sex offender register searches) at any time using available public records.

Exclusions of Liability
6.1. The information on this website has been included in good faith and is for your general information. The content does not constitute any form of advice, recommendation or arrangement by Orfi Active and is not intended to be relied upon by users in making (or refraining from making) specific decisions.
6.2. Orfi Active endeavour to ensure that the content of this website is accurate and aims to correct any errors or omissions as soon as practicable after being notified of them.
6.3. Orfi Active does not give any warranty that this website will be free of viruses or other harmful components that may have a harmful effect on any technology.
6.4. Orfi Active will take no responsibility for any transactions concerning goods or services available from websites linked to this website. Any links that are accessed are done so at your own risk.
6.5. Orfi Active app is a digital platform for iOS and Android mobile operating systems and Orfi Active cannot accept any responsibility for the events and / or the participants in these events or anything arising from or in connection with the events and / or the participants whatsoever. Users of Orfi Active app use the digital platform entirely at their own risk and Orfi Active does not accept any liability arising from or in connection with the use of Orfi Active app. This disclaimer shall cover any and all liability except for that liability which cannot be disclaimed from under the law of England &Wales.

Privacy Policy
7.1. The information that you provide about yourself to Orfi Active will only be used by Orfi Active in accordance with its Privacy Policy.
7.2. The Privacy Policy does not apply to websites linked to this website.

Changes to the Terms & Conditions
8.1. Orfi Active reserve the right to make changes to any part of this website and in order to update and improve Orfi Active may wish to change the Terms and Conditions from time to time.
8.2. All visitors to this site agree to be bound by the terms and conditions which apply at the time of their use of this website.

Advertising and Sponsorship
9.1. This website may contain advertising and sponsorship. Any material submitted for inclusion on this website should comply with international and national law to which this is the responsibility of the advertisers and sponsors. Orfi Active will take no responsibility for any mistakes or inaccuracies in advertising material provided.

Other Users’ Conduct
10.1. Orfi Active reserves the right to review and remove any content posted on the website or app that violates these Terms and Conditions, however such content is the sole responsibility of the user who posts it.
10.2. Orfi Active cannot guarantee that all content will comply with these Terms and Conditions.  If you see any content on the website or app that violates these Terms and Conditions, please report this to Orfi Active.

Competitions and Prizes
11.1. Orfi Active may choose to run competitions, prize draws and promotions on this website. These are subject to additional terms that will be made available at the time.

12.1. Orfi Active grants no warranties, whether express, implied, statutory or otherwise with respect to the service provided under the website or app (including all content contained therein) including, without limitation, any implied warranties of satisfactory quality, merchantability, fitness for a particular purpose or non-infringement.
12.2. Orfi Active does not represent or warrant that:i) The service provided under the website or app will be uninterrupted, secure or error free;ii) Any defects or errors in the website or app will be corrected; or iii) Any content or information you obtain on or through the website or app will be accurate
12.3 Orfi Active takes no responsibility for any actions that you, another user or third party may conduct via the website or app.  Any activities, interaction or any other action that arises through the use of the website are at the discretion and risk of the appropriate user or third party.
12.4. Orfi Active disclaims and takes no responsibility for any conduct of you or any other user, whether in use of the website or app or outside of this

Choice of Law and Jurisdiction
13.1. These Terms shall be governed by, and construed in accordance with, English law.
13.2. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

14.1. If any provision of these terms and conditions is found to be invalid, unenforceable or unlawful, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions.